Days Past Due
| Action Taken
| |
|---|
16+
| Past Due Account Hold in Catalyst (prevents registration and refunds) | |
| | Weekly Bill Due emails sent | |
| | Late Fees are assessed on the last day of the month for charges >=16 days past due | |
| | | |
| 76+ | Accounts with an eligible balance are offered a Collection Payment Plan | |
| | Students will receive 5 email communications about their Collection Payment Plan Offer (Day 76, 86, 101, 111, 121, 136, 141, 146) | |
| | Payment plan must be activated before the offer expires (Offer available for 75 days)
| |
| | | |
| 96+ | Collections Reminder Letter (C1A)
| |
| | Letter mailed to address on file. | |
| | | |
| 151+ | Payment Plan Offers expired and the account moved to Internal Collection
| |
| | Bursar Office Resolution Analysts begin outreach to discuss account balance and repayment options | |
| | | |
| 157+ | 1st Phone Call | |
| | Call made to phone number(s) on file. | |
| | | |
| 187+ | 2nd Phone Call | |
| | Call made to the phone number(s) on file | |
| | | |
| 214+ | Collection Letter- Ohio Attorney General (CAG) sent | |
| | Letter mailed to the address on file to advise students that their account could be placed with the OAG | |
| | Student has 30 days from the date the letter is mailed to pay the past due balance in full or contact the Collection's Office to discuss payment options | |
| | | |
| 245+ | Account placed with OAG | |
| | Student is no longer able to pay the balance through UC. | |
| | Registration blocks remain on account | |